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Rating:Dalbar Names Winners of Customer Service Awards Not Rated 0.0 Email Routing List Email & Route  Print Print
Wednesday, January 11, 2006

Dalbar Names Winners of Customer Service Awards

by: Armie Margaret Lee

Dalbar has unveiled the winners of its Customer Service Awards for 2005. Putnam Investments, Hartford Life and Seligman Funds are among the perennial awardees, whose inclusion to the 2005 list brings the number of times they were cited for the award to 14, 10 and 9, respectively.

Other winners include AEGON/Transamerica, BlackRock, Guardian Insurance, JPMorgan Funds, Lord, Abbett & Co., New York Life Investment, Pacific Life, PLANCO, Primerica, RiverSource, RS Investments, Sun Life Financial, Thrivent Financial for Lutherans and Travelers Life & Annuity.

To arrive at the list of winners, Dalbar said it employed thousands of tests to measure how the firms service their clients. Companies that meet industry benchmarks after one year of testing achieve Dalbarís Key Honors. Guardian Investor Services was the lone firm in 2005 to earn that citation. 

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